Questions and answers
Ordering
How do I place an order?
Add items to your cart with the weight, size or count you need, then send your order request with your name, mobile number and address. It takes about a minute.
Is my order confirmed when I send it?
Not yet. Sending the form is a request. We call you to check what’s in stock today and agree the total. Your order is confirmed only after that call.
How soon will you call?
Usually soon after you send your order. If we can’t reach you, we’ll try again.
Can I look up my order later?
No, and that is on purpose. We don’t keep a web page or link for any order, so nobody can look up someone else’s. When you send your order, download the confirmation file on the last screen. It is your copy. To change or cancel, call us and quote the order number.
Can I order something that isn’t on the website?
Yes. Add it in the notes at checkout or mention it on the call, and we’ll tell you if we have it.
Changes and cancellations
How do I change my order?
Call us on 99083 73833. Before we confirm, you can change anything. After confirming, call us as soon as possible and we’ll do our best.
How do I cancel my order?
Call us on 99083 73833. Please call rather than message, so we can stop packing straight away.
What if something I ordered isn’t available?
We’ll tell you on the call and suggest something similar. Nothing is replaced without asking you first.
Prices and payment
Why don’t you show prices?
Fruit and vegetable prices change every morning with the market. We tell you today’s price for each item on the call, so you always pay the current rate.
When do I pay?
Only after we’ve confirmed your order on the call. Nothing is charged when you send the order request.
Are the weights exact?
Fresh produce varies a little, so weights are approximate. We’ll tell you if the final weight or total changes much.
Delivery and pickup
Where do you deliver?
Within 3 km of our shop on Mallampet Road, Bachupally. Add your address at checkout and we’ll confirm on the call.
Is there a minimum order?
₹500 for home delivery. There’s no minimum for pickup.
Can I collect it myself?
Yes. Choose pickup at checkout. We’ll call when it’s packed, and you can collect it from the shop, opposite RK Jewellers.
Juices
What sizes are the juices?
Small (350 ml), Medium (500 ml) and Large (750 ml). Pick a size, then how many you want.
Are juices made fresh?
Yes, every juice is made to order from fruit on our shelves.